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0785 Lead Cafe

Books-A-Million, Inc. | Rapid City, SD

Posted Date 4/28/2025
Description

The Café Lead is responsible for ensuring the ongoing success of the café and its operation, including maintaining café conditions and training new baristas.

Roles and Responsibilities

* Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.
* Ensuring daily use of the Cafe Communication Binder.
* Maintain Visual Merchandising guidelines for all Café related merchandise.
* Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
* Based upon inventory findings, complete the café supply order.
* Assist Managers with the training and development of baristas
* Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.
* Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
* Successfully promote all Company initiatives when interacting with customers.
* Provide the highest level of customer service to each customer.
* Monitor and maintain Cafe conditions according to company standards, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
* Perform other duties as assigned.

Additional Information

Core Competencies * Communication * Action Orientation * Interpersonal Skills * Team Management and Development Qualifications and Education Requirements * High school diploma or equivalent * Customer service experience required * Knowledgeable about café product and café machines, including, but not limited to blenders, ovens, espresso machines, and cash registers. * 18 years of age or older * Strong verbal and written communication skills * Successful completion of all background screenings Preferred Skills * Strong verbal and written communication skills. * Ability to multi-task. * Cash handling skills. Physical and Environmental Requirements * Must be able to stand and walk for extended periods of time * Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities * Must be able to lift or team lift objects up to 50 lbs., with or without assistance * Must be able to communicate using speech, sight, and sound with or without an assistive device * Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

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