Login

ITM Teller I

Black Hills Federal Credit Union | Rapid City, SD

Posted Date 4/30/2025
Description

General Purpose: Assist members with transactions and perform other teller duties.

Essential Duties/Responsibilities

1. Assist members by interactive video; determine nature of the member's business and whether to transact the member's request or refer the member to the proper staff person.
2. Perform teller functions on a daily basis as needed.
3. Responsible for accurately balancing a virtual cash drawer to interactive software and to the computer balance sheet. Sign on and off computer, according to procedures.
4. Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the Teller function.
5. Educate and inform members of all BHFCU products and services, and cross-sell when applicable. Make referrals when appropriate.
6. Responsible for requesting members bring accounts positive and to minimum required balances and request members make payments on delinquent loans and over-the-limit credit card balances.

Other Duties/Responsibilities

1. Research account information or discrepancies for members and staff, as directed by the Teller Operations/ITM Manager.
2. Open and process new accounts under the various suffixes, and close accounts when requested, according to procedure.
3. Maintain account accuracy by working various reports, workflows, and projects as requested.
4. Perform other duties as may be assigned.

Additional Information

Job Knowledge 1. Working knowledge of laws and regulations affecting teller transactions. 2. Working knowledge of general ledger accounts pertinent to the department. 3. Working knowledge of the credit union's products and services. 4. Working knowledge of organization's policies/procedures and credit union's service philosophy. 5. Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion. 6. Working knowledge of credit union's in-house computer system, Internet, and any relevant software programs. 7. Working knowledge of opening and closing procedures. Job Qualifications (Skills) Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job. 1. Vision: A sighted person to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork. 2. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors. 3. Manual Dexterity: Ability to perform necessary computer-related input. 4. Physical Mobility: Must be able to sit for extended periods of time. Requires the ability to work flexible hours. Job Qualifications (Ability) 1. Ability to understand and follow moderately complex written and verbal instructions, and disseminate that knowledge in a clear and understandable format to others. 2. Abilit

Visit the Employer site for more details

Share this opportunity