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Mortgage Support Specialist

Black Hills Federal Credit Union | Rapid City, SD

Posted Date 5/22/2025
Description

General Purpose: Provide administrative support to employees in the Mortgage Operations and Servicing Department.

Essential Duties/Responsibilities

1. Collect mortgage rates from investors and calculate the internal in-house mortgage rates on a daily basis. Send the daily rate sheet to management and Mortgage lenders.

2. Provide support to the lending staff by completing the Loan Estimate (LE) and sending it to the borrowers in a timely manner.

3. Responsible for mailing all adverse action notices and notices of incomplete applications to members within the required time outlined in Regulation B.

4. Act as a backup for the Mortgage Appraisal Coordinator and the Mortgage Post Closer position. This includes learning all aspects of both positions and filling in whenever necessary.

5. Assist Mortgage Department with Audit Preparation, to include retrieving and creating or merging files for a pre-audit for internal management and underwriting review.

6. Keep track of lock rates and alert Lender’s when there is an approaching lock rate expiration date.

7. Send out HUD Letters to delinquent loans on a monthly basis.

8. Provide support to processing staff by assisting in documentation retrieval such as payoffs, flood certifications and tax documents.

9. Assist Mortgage Management in data research and complying information as needed.

Other Duties/Responsibilities

1. Assist Mortgage, Business, Consumer and other CU Departments with various projects, as assigned.

2. Perform other duties assigned by the Mortgage Operations Manager.

Additional Information

Job Knowledge 1. Working knowledge of credit union's telephone system. 2. Working knowledge of organization's policies/procedures and credit union's service philosophy. 3. Working knowledge of products and services. 4. Working knowledge of safety and security program for false alarms, robberies, bomb threats, fire and extortion. 5. Working knowledge of credit union's in-house computer system, traffic monitoring system, and Internet. Job Qualifications (Skills) Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of this position. The following list outlines the physical conditions that are normally encountered in this job. 1. Vision: A sighted person to effectively complete necessary paperwork. 2. Speech/Hearing: Ability to communicate verbally and in writing with staff, members, and vendors. 3. Manual Dexterity: Ability to perform necessary computer-related input. 4. Physical Mobility: Limited mobility required. Requires the ability to work flexible hours. Job Qualifications (Ability) 1. Ability to assess the needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible. Ability to handle daily routine with moderate freedom to interpret and act upon various situations. 2. Ability to prioritize multiple, and sometimes, conflicting tasks. 3. Ability to interact positively with co-workers, management, and the public to promote a team effo

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